Understanding the Drivers of Workplace Expectations Among Generation Z in the Indian IT Industry: An Empirical Investigation

Generation Z, workplace expectations, IT sector, HRM, organizational culture, learning opportunities

As Generation Z becomes a significant presence in the Indian IT workforce, organizations must adapt their human resource strategies to align with this cohort’s unique workplace expectations. This study investigates the primary factors influencing Gen Z workplace expectations, examining work-life balance, technological advancement, learning and advancement opportunities, organizational culture, leadership style, and job security. A survey of 325 Gen Z employees in top Indian IT firms was analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Results indicate that organizational culture, learning opportunities, and work-life balance have the greatest influence, with technological resources and leadership style also playing important roles. The study’s insights are crucial for HR practitioners seeking to attract, engage, and retain Gen Z talent in a rapidly evolving industry.